How To Issue A Refund

Overview

Refunding a payment in Punchey is straightforward and efficient. Navigate to the Payments tab, locate the original transaction, and process the refund in just a few clicks—ensuring accurate records and seamless customer service. This guide walks you through each step.

How To Issue A Refund

1. Click the Checkout tab and go to “Transactions”

2. Change the start and end date and refresh, to locate the period of time in which the payment you wish to refund was recorded.

3. Open the receipt for the payment

4. Click the blue button that says “Issue Refund”

5. Select an amount to refund, and reasoning for refund, and click the “process refund” button.